Privacy Policy

Citrine Lending Solutions is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information that is reasonably necessary to provide our services, including but not limited to:

Name, contact details, and identification information
Financial and superannuation-related information
Information provided through website forms, email, or phone
Information relevant to assessing SMSF lending options
We collect personal information directly from you wherever possible.

2. How We Use Your Information

Your personal information is used to:

Respond to enquiries and provide information about our services
Assess suitability for SMSF lending solutions
Communicate with you regarding your enquiry or application
Comply with legal, regulatory, and professional obligations
We only use personal information for the purpose it was collected, unless otherwise required or permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary to provide our services, including:

Lenders and financial institutions
Accountants, financial advisers, legal professionals, or other advisers involved in your transaction
Service providers who assist in operating our business
We take reasonable steps to ensure that any third parties we deal with handle personal information in a secure and compliant manner.

4. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in physical form and is retained only for as long as necessary to fulfil its purpose or meet legal requirements.

5. Website and Online Forms

When you use our website or submit an enquiry form, we may collect information you voluntarily provide. This information is used solely to respond to your enquiry and provide relevant services.

Our website may use cookies or similar technologies to improve user experience. Cookies do not collect personal information unless you voluntarily provide it.

6. Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details below.

7. Complaints

If you believe your privacy has been breached, you may contact us to lodge a complaint. We will investigate the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.